About Us

Anniversary Offer - Flat 30% OFF on all Products

BUY 1 GET 1 on all Earrings

Anniversary Offer - Flat 30% OFF on all Products

BUY 1 GET 1 on all Earrings

Anniversary Offer - Flat 30% OFF on all Products

BUY 1 GET 1 on all Earrings

Anniversary Offer - Flat 30% OFF on all Products

BUY 1 GET 1 on all Earrings

Anniversary Offer - Flat 30% OFF on all Products

About Us

BEHIND THE SCENE

Empowering individuality and elegance, our jewellery store is dedicated to crafting timeless, ethically sourced pieces that celebrate every woman’s strength, beauty, and unique story. We strive to inspire confidence and self-expression through exquisite craftsmanship while supporting sustainability and fair trade worldwide.

At Shade Apart , we believe that jewellery is more than just an accessory; it’s an expression of love, individuality, and timeless elegance. Founded in 2024, our journey began with a passion for delivering pieces showcasing exquisite craftsmanship that tell a story. Whether celebrating a milestone, marking a special occasion, or simply indulging in a little luxury, our collections are designed to make every moment sparkle.

Why choose us?

Uncompromising Quality

We use only the finest materials handpicked which show expert craftsmanship.

Always Free Shipping

We provide free shipping Pan India

Personalized Experience

From handpicked designs to exceptional customer service, we’re here to make your experience truly special.

Ethical Practices

We are committed to sustainability, fair trade, and responsible sourcing.

MEET THE TEAM

Sonia Sehgal

MANAGING DIRECTOR

Dhruv Sehgal

DIRECTOR

Terms & Conditions 1. Use of Platform Welcome to www.ShadeApart.com ( "Site" or "ShadeApart " ). The website www.ShadeApart.com is owned and operated by ShadeApart Private Limited (" ShadeApart "), a company incorporated under the provisions of the Companies Act, 2013. ShadeApart referred to as ShadeApart and the Site and retail stores are together referred as Platform. You may be accessing our Site from a computer or mobile phone device (through an iOS or Android application, for example) and these Terms of Use govern your use of our Site and your conduct, regardless of the means of access. You may also be using our interactive services (" Interactive Services "), such as our Beauty Suggestions, Beauty Book etc. and the Beauty Services wherein you can book any beauty service provided by our beauty partners (" Beauty Services ") and these Terms of Use also govern your use of the Interactive and Beauty Services. These Terms of Use govern all the products offered on the Platform including the Interactive and Beauty Services. The Platform is only to be used for your personal non-commercial use and information. Your use of the services and features of the Platform shall be governed by these Terms and Conditions (hereinafter " Terms of Use ") along with the Privacy Policy, Shipping Policy and Cancellation, Refund and Return Policy (together " Policies ") as modified and amended from time to time. By mere accessing or using the Platform, you are acknowledging, without limitation or qualification, to be bound by these Terms of Use and the Polices, whether you have read the same or not. ACCESSING, BROWSING OR OTHERWISE USING THE PLATFORM INDICATES YOUR UNCONDITIONAL AGREEMENT TO ALL THE TERMS AND CONDITIONS IN THIS AGREEMENT, SO PLEASE READ THIS AGREEMENT CAREFULLY BEFORE PROCEEDING . If you do not agree to any of the terms enumerated in the Terms of Use or the Policies, please do not use the Platform. You are responsible to ensure that your access to this Platform and material available on or through it are legal in each jurisdiction, in or through which you access or view the platform or such material. ShadeApart reserves the unilateral right to change the particulars contained in the Terms of Use or the Policies from time to time and at any time, without notice to its users and in its sole discretion. If ShadeApart decides to change the Terms of Use or Policies, ShadeApart will post the new version of the Terms of Use or the Policies on the Site and update the date specified above. Any change or modification to the Terms of Use and the Policies will be effective immediately from the date of such upload of the Terms of Use and Policies on the Site. Your continued use of the Platform following the modifications to the Terms of Use and Policies constitutes your acceptance of the modified Terms of Use and Policies whether or not you have read them. For this reason, you should frequently review these Terms of Use, our Guidelines and Rules and any other applicable policies, including their dates, to understand the terms and conditions that apply to your use of the Site. 2. Privacy Practices We understand the importance of safeguarding your personal information and we have formulated a Privacy Policy, to ensure that your personal information is sufficiently protected. Apart from these Terms of Use, the Privacy Policy shall also govern your visit and use of the Site. Your continued use of the Site implies that you have read and accepted the Privacy Policy and agree to be bound by its terms and conditions. You consent to the use of personal information by ShadeApart in accordance with the terms of and purposes set forth in the Privacy Policy, the same may be subject to amendment from time to time at the sole discretion of ShadeApart. 3. Your Account This Site is directed to be used by adults only. We assume that any minor, if at all, accessing our Site is under the supervision of their guardians. ShadeApart or its associates do not knowingly collect information from minors. You will be responsible for maintaining confidentiality of your account, password, and restricting access to your computer, and you hereby accept responsibility for all activities that occur under your account and password. You acknowledge that the information you provide, in any manner whatsoever, are not confidential or proprietary and does not infringe any rights of a third party in whatsoever nature If you are accessing, browsing and using the Site on someone else’s behalf; you represent that you have the authority to bind that person to all the terms and conditions herein. In the event that the person refuses to be bound as the principal to the Terms of Use, you agree to accept liability for any harm caused by any wrongful use of the Site resulting from such access or use of the Site in whatsoever nature If you know or have reasons to believe that the security of your account has been breached, you should contact us immediately at the 'Contact Information' provided below. If we have found a breach or suspected breach of the security of your account, we may require you to change your password, temporarily or permanently block or suspend your account without any liability to ShadeApart. We reserve the right to refuse service and/or terminate accounts without prior notice if these Terms of Use are violated or if we decide, in our sole discretion, that it would be in ShadeApart’s and ShadeApart’s best interests to do so. You are solely responsible for all contents that you upload, post, email or otherwise transmit via the Site.The information provided to us shall be maintained by us in accordance with our Privacy Policy. 4. Product & Services Information ShadeApart attempts to be as accurate as possible in the description of the product on the Platform. However, ShadeApart does not warrant that the product description, colour, information or other content of the Platform is accurate, complete, reliable, current or error-free. The Site may contain typographical errors or inaccuracies and may not be complete or current. The product pictures are indicative and may not match the actual product. ShadeApart reserves the right to correct, change or update information, errors, inaccuracies or omissions at any time (including after an order has been submitted ) without prior notice. Please note that such errors, inaccuracies or omissions may also relate to pricing and availability of the product or services. 5. Product Use & Services The products and services available on the Platform, and the samples, if any, that Platform may provide you, are for your personal and/or professional use only. The products or services, or samples thereof, which you may receive from us, shall not be sold or resold for any/commercial reasons. In case any products or beauty services purchased / received / availed causes side effects or doesn’t suit you, please note that ShadeApart is in no manner responsible for any manufactural side-effects or service provider and manufacturer or service provider of the product or service shall be solely responsible for such side effects and consumer complaints. You should carefully read the individual terms and conditions in relation to the products and beauty services and consult a specialist before the use of the same. 6. Recommendation of the Product & Services Any recommendation made to you in the Site during the course of your use of the Site is purely for informational purposes and for your convenience and does not amount to endorsement of the product or services by ShadeApart or any of its associates in any manner. 7. Pricing Information ShadeApart strives to provide accurate product and pricing information, however errors may occur. ShadeApart cannot confirm the price of the product until you make the order. Without limiting the generality of Clause 8 (Cancellations, Refunds and Returns) below, if a product / service is listed at an incorrect price or with incorrect information due to any technical error, ShadeApart shall have the right, at its sole discretion, to refuse or cancel any orders placed for that product/ service, unless the product has already been delivered or the service has already been availed by you. In the event that an item is wrongly priced, ShadeApart may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Unless the product ordered by you has been delivered and the services are availed, your offer will not be deemed accepted and ShadeApart will have the right to modify the price of the product/ service and contact you for further instructions using the e-mail address provided by you during the time of registration or placing of order, or cancel the order and notify you of such cancellation. In the event that ShadeApart accepts your order the same shall be debited to your credit card/ debit card account and duly notified to you by email that the payment has been processed. The payment may be processed prior to ShadeApart’s dispatch of the product that you have ordered. If we have to cancel the order after we have processed the payment, the said amount will be reversed to your credit / debit card account. PRICES AND AVAILABILITY OF THE PRODUCTS AND SERVICES PROVIDED OR OFFERRED ON THE SITE ARE SUBJECT TO CHANGE WITHOUT PRIOR NOTICE AND AT THE SOLE DISCRETION OF ShadeApart. ShadeApart may revise and cease to make available any product/ services at anytime. In the event, ShadeApart is unable to deliver the product to you on time or at all, you will be notified by an e-mail and your order will be automatically cancelled due to unavailability of the product or at your instructions due to failure to deliver the product on the expected time of delivery by our delivery partners. ShadeApart shall not be liable to pay for any damages in such an event owing to cancellation of the order or delay in delivery. 8. Returns Please refer to our Cancellation, Refunds and Returns Policy provided on our Site. 9. Mode of Payment Payments for the products available on the Site may be made in the following ways: Payments can be made by Credit Cards, Debit Cards, Net Banking and Wallets Credit card, Debit Card and Net Banking payment options are instant payment options and recommended to ensure faster processing of your order. Cash On Delivery option is not available 10. Shipping and Delivery Please refer to our Shipping and Delivery Policy provided on our Site, as amended from time to time. 13. User Content The information, photo, image, chat communication, text, software, data, music, sound, graphics, messages, videos or other materials transmitted, uploaded, posted, emailed or otherwise made available to us (" User Content "), are entirely your responsibility and we will not be held responsible, in any manner whatsoever, in connection to the User Content. You agree to not encourage or assist or engage others as well as yourself in transmitting, hosting, displaying, uploading, modifying, publishing transmitting, updating or sharing any information that 1. belongs to another person and to which the user does not have any right to; 2. is grossly harmful, harassing, blasphemous defamatory, obscene, pornographic, paedophilic, libelous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, trolling, propoganda or otherwise unlawful in any manner whatever; 3. harm minors in any way; 4. infringes any patent, trademark, copyright or other proprietary rights; 5. violates any law for the time being in force; 6. deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature; 7. impersonate another person; 8. contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource; 9. threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation. ShadeApart shall in no way be held responsible for examining or evaluating User Content, nor does it assume any responsibility or liability for the User Content. ShadeApart does not endorse or control the User Content transmitted or posted on the Site by you and therefore, accuracy, integrity or quality of User Content is not guaranteed by ShadeApart. You understand that by using the Site, you may be exposed to User Content that is offensive, indecent or objectionable to you. Under no circumstances will ShadeApart be liable in any way for any User Content, including without limitation, for any errors or omissions in any User Content, or for any loss or damage of any kind incurred by you as a result of the use of any User Content transmitted, uploaded, posted, e-mailed or otherwise made available via the Site. You hereby waive all rights to any claims against ShadeApart for any alleged or actual infringements of any proprietary rights, rights of privacy and publicity, moral rights, and rights of attribution in connection with User Content. You hereby acknowledge that ShadeApart has the right (but not the obligation) in its sole discretion to refuse to post or remove any User Content and further reserves the right to change, condense, or delete any User Content. Without limiting the generality of the foregoing or any other provision of these Terms and Conditions, ShadeApart has the right to remove any User Content that violates these Terms and Conditions or is otherwise objectionable and further reserves the right to refuse service and/or terminate accounts without prior notice for any users who violate these Terms and Conditions or infringe the rights of others. If you wish to delete your User Content on our Site or in connection with our mobile applications, please contact us by email at support@ShadeApart.com and request you to include the following personal information in your deletion request: first name, last name, user name/screen name (if applicable), email address associated with our Site and/or mobile applications, your reason for deleting the posting, and date(s) of posting(s) you wish to delete (if you have it). We may not be able to process your deletion request if you are unable to provide such information to us. Please allow up to 30 business days to process your deletion request. 14. Intellectual Property Rights The "ShadeApart", "ShadeApart Luxe" and "ShadeApart On Trend" name and logo and all related product and service names, design marks and slogans are the trademarks, logos or service marks (hereinafter referred to as "Marks" ) of ShadeApart. All other Marks provided on the Site are the property of their respective companies. No trademark or service mark license is granted in connection with the materials contained on this Site. Access to this Site does not authorize anyone to use any Marks in any manner. Marks displayed on this Site, whether registered or unregistered, of ShadeApart or others, are the intellectual property of their respective owners, and ShadeApart shall not be held liable in any manner whatsoever for any unlawful, unauthorized use of the Marks. ShadeApart and its suppliers and licensors expressly and exclusively reserve all the intellectual property rights in all text, programs, products, processes, technology, content, software and other materials, which appear on this Site, including its looks and feel. The compilation (meaning the collection, arrangement and assembly ) of the content on the Site is the exclusive property of ShadeApart and are protected by the Indian copyright laws and International treaties. Consequently, the materials on this Site shall not be copied, reproduced, duplicated, republished, downloaded, posted, transmitted, distributed or modified in whole or in part or in any other form whatsoever, except for your personal, non-commercial use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying, reproducing, duplicating, republishing, posting, transmitting, distributing or modifying. All materials, including images, text, illustrations, designs, icons, photographs, programs, music clips, downloads, video clips and written and other materials that are part of this Site (collectively, the "Contents " ) are intended solely for personal, non-commercial use. You may download or copy the Contents and other downloadable materials displayed on the Site for your personal use only. We also grant you a limited, revocable, non-transferable, and non-exclusive license to create a hyperlink to the home page of the Site for personal, non-commercial use only. The Contents and software on this Site are to be used only as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, re-publication, display, or performance, of the Contents on this Site is strictly prohibited. Unless ShadeApart explicitly provides to the contrary, all Contents are copyrighted, trademarked, trade dressed and/or other intellectual property owned, controlled or licensed by ShadeApart, any of its affiliates or by third parties who have licensed their materials to ShadeApart and are protected by Indian copyright laws and international treaties. 15. Limited License ShadeApart grants you limited, non-exclusive, non-transferable, non-sublicensable license to access, and make personal and non commercial use of the Site. All rights not expressly granted to you in these Terms of Use, are reserved and retained by the Site and its affiliates. ShadeApart reserves the right, at any time, without notice, and at its sole discretion, to terminate your license to use the Site and to block and prevent your future access the Site. 16. Representations and Warranties This Site is provided to you "AS IS". We make no representations regarding the use of or the result of the use/depiction of the Contents on the Site in terms of their correctness, accuracy, reliability, or otherwise. ShadeApart shall not be liable for any loss suffered in any manner by the user as a result of depending directly or indirectly on the depiction of the Content on this Site. You acknowledge that this Site is provided only on the basis set out in the Terms of Use. Your uninterrupted access or use of this Site on this basis may be prevented by certain factors outside our reasonable control including, without limitation, the unavailability, inoperability or interruption of the internet or other telecommunications services or as a result of any maintenance or other service work carried out on this Site. ShadeApart shall have the right, at any time, to change or discontinue any aspect or feature of the Site, including, but not limited to, content, hours of availability and equipment needed for access or use. Further, the Site may discontinue disseminating any portion of information or category of information. ShadeApart does not accept any responsibility and will not be liable for any loss or damage whatsoever arising out of or in connection with any ability/inability to access or to use the Site. ShadeApart through the Site intends to provide its users with general information about beauty and healthcare topics and products. The Site encourages its users to interact with ShadeApart and its employees by asking questions that enables the user to obtain information of a general nature pertaining to beauty and healthcare topics. The postings on the Site or on social networking sites, including the Site’s Facebook page, or any information provided over chat or e-mails exchanged with ShadeApart, its employees or representatives (collectively referred to as " Information ") which are in furtherance of any communication made by the user with ShadeApart, its employees or representatives is based on the background provided by the user. The Information is not intended to constitute personal medical suggestion or be used for any medical diagnosis or treatment. While ShadeApart takes reasonable care to ensure that the Information is accurate, ShadeApart makes no representation and takes no responsibility for the accuracy, completeness, appropriateness or usefulness of the Information. For any specific medical conditions or issues, users are advised to seek opinion from a certified medical practitioner. In the event any user relies on the Information provided by ShadeApart or its representatives/ employees, he/she may do so at its own risk. Under no circumstances will ShadeApart, its employees, representative or affiliates be liable for the Information or the consequences of relying on such Information. In keeping with ShadeApart's objective of providing \its users with general information about beauty and healthcare topics and products, ShadeApart engages experts having knowledge of in their respective fields (" Experts ") to respond to queries posted by users. Any information provided by the Experts, either over the Site, through e-mails, chat rooms or on social networking sites, including the Site's facebook page (collectively referred to as " Expert's Opinion ") is based on the Expert’s personal opinion. The Expert's Opinion is not intended to constitute personal medical suggestion or be used for any medical diagnosis or treatment. ShadeApart makes no representation and takes no responsibility for the accuracy, completeness, appropriateness or usefulness of the Expert's Opinion. In case any user relies on such Expert's Opinion, he/she may do so at its own risk. Under no circumstances will the ShadeApart, Company, its employees, representative or affiliates be liable for such Expert's Opinion or for the consequences of relying on such Expert's Opinion. For any general information posted on the Site, users must not infer or assume that such information necessarily applies to them. 17. Disclaimer of Warranty and Limitations of Liability THE SITE IS PRESENTED "AS IS." NEITHER WE NOR OUR HOLDING, SUBSIDIARIES, AFFILIATES, PARTNERS, OR LICENSORS MAKE ANY REPRESENTATIONS OR WARRANTIES OF ANY KIND WHATSOEVER, EXPRESS OR IMPLIED, IN CONNECTION WITH THESE TERMS AND CONDITIONS OR THE SITE OR ANY OF THE CONTENT, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE, EXCEPT TO THE EXTENT SUCH REPRESENTATIONS AND WARRANTIES ARE NOT LEGALLY EXCLUDABLE. YOU AGREE THAT, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, NEITHER WE NOR OUR HOLDING, SUBSIDIARIES, AFFILIATES, PARTNERS, OR LICENSORS WILL BE RESPONSIBLE OR LIABLE (WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE) UNDER ANY CIRCUMSTANCES FOR ANY (a) INTERRUPTION OF BUSINESS; (b) ACCESS DELAYS OR ACCESS INTERRUPTIONS TO THE SITE; (c) DATA NON-DELIVERY, LOSS, THEFT, MISDELIVERY, CORRUPTION, DESTRUCTION OR OTHER MODIFICATION; (d) LOSS OR DAMAGES OF ANY SORT INCURRED AS A RESULT OF DEALINGS WITH OR THE PRESENCE OF OFF-WEBSITE LINKS ON THE SITE; (e) VIRUSES, SYSTEM FAILURES OR MALFUNCTIONS WHICH MAY OCCUR IN CONNECTION WITH YOUR USE OF THE SITE, INCLUDING DURING HYPERLINK TO OR FROM THIRD PARTY WEBSITES; (f) ANY INACCURACIES OR OMISSIONS IN CONTENT; OR (g) EVENTS BEYOND THE REASONABLE CONTROL OF ShadeApart. WE MAKE NO REPRESENTATIONS OR WARRANTIES THAT DEFECTS OR ERRORS WILL BE CORRECTED. FURTHER, TO THE FULLEST EXTENT PERMITTED BY LAW, NEITHER WE NOR OUR SUBSIDIARIES, AFFILIATES, PARTNERS, OR LICENSORS WILL BE LIABLE FOR ANY INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND (INCLUDING LOST PROFITS) RELATED TO THE SITE OR YOUR USE THEREOF REGARDLESS OF THE FORM OF ACTION WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND IN NO EVENT SHALL OUR MAXIMUM AGGREGATE LIABILITY EXCEED. YOU AGREE THAT NO CLAIMS OR ACTION ARISING OUT OF, OR RELATED TO, THE USE OF THE SITE OR THESE TERMS AND CONDITIONS MAY BE BROUGHT BY YOU MORE THAN ONE (1) YEAR AFTER THE CAUSE OF ACTION RELATING TO SUCH CLAIM OR ACTION AROSE. IF YOU HAVE A DISPUTE WITH US OR ARE DISSATISFIED WITH THE SITE, TERMINATION OF YOUR USE OF THE SITE IS YOUR SOLE REMEDY. WE HAVE NO OTHER OBLIGATION, LIABILITY, OR RESPONSIBILITY TO YOU. This disclaimer constitutes an essential part of this Terms of Use. 18. Links and Third Party Sites References on the Site to any names, marks, products or services of third parties or hypertext links to third party sites or information are provided solely as a convenience to you. This does not in any way constitute or imply ShadeApart endorsement, sponsorship or recommendation of the third party, information, product or service or any association and relationship between ShadeApart and those third parties. ShadeApart is not responsible for the content of any third party sites and does not make any representations regarding the content or accuracy of material on such sites. If you decide to link to any such third party websites, you do so entirely at your own risk. ShadeApart do not assume any responsibility for examining or evaluating the offerings of the off-websites pages or any other websites linked from the Site. We shall not be responsible for the actions, content, products, or services of such pages and websites, including, without limitation, their privacy policies and terms and conditions. You should carefully review the terms and conditions and privacy policies of all off-website pages and other websites that you visit via the Site. 19. Termination These Terms of Use are effective unless and until terminated by either you or ShadeApart. You may terminate the Terms of Use at any time, provided that you discontinue any further use of this Site. ShadeApart may terminate the Terms of Use at any time and may do so without notice, and accordingly deny you access to the Site, such termination will be without any liability to the Site. Upon any termination of the Terms of Use by either you or ShadeApart, you must promptly destroy all materials downloaded or otherwise obtained from this Site, as well as all copies of such materials, whether made under the Terms of Use or otherwise. Any such termination of the Terms of Use shall not cancel your obligation to pay for the product already ordered from the Site or affect any liability that may have arisen under the Terms of Use. 20. Indemnity You agree to defend, indemnify and hold harmless ShadeApart, its employees, directors, officers, agents and their successors and assigns, its holding, subsidiaries, affiliates, partners, or licensors from and against any and all claims, liabilities, damages, losses, costs and expenses, including attorney's fees, caused by or arising out of claims based upon your actions or inactions, which may result in any loss or liability to ShadeApart or any third party including but not limited to breach of any warranties, representations or undertakings or in relation to the non-fulfillment of any of your obligations under the Terms of Use, or arising out of the your violation of any applicable laws, regulations including but not limited to Intellectual Property Rights, payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights. This clause shall survive the expiry or termination of the Terms of Use. 21. Governing Law and Jurisdiction The Terms of Use and the Policies shall be construed in accordance with the applicable laws of India. For proceedings arising therein the Courts at Haryana shall have exclusive jurisdiction. Any dispute or difference either in interpretation or otherwise, of the Terms of Use and other Policies on the Site, between the parties hereto, shall be referred to an independent arbitrator who will be appointed by mutually and his decision shall be final and binding on the parties hereto. The above arbitration shall be in accordance with the Arbitration and Conciliation Act, 1996 as amended from time to time. The seat and venue of arbitration shall be held in Mumbai. Without any prejudice to particulars listed in Clause 13 above, ShadeApart shall have the right to seek and obtain any injunctive, provisional or interim relief from any court of competent jurisdiction to protect its trade-mark or other intellectual property rights or confidential information or to preserve the status quo pending arbitration. For disputes relating to orders outside India, International arbitration rules of Indian Arbitration and Conciliation Act 1996 shall apply. The seat and venue of international arbitration shall be Mumbai. 22. Site Security You are prohibited from violating or attempting to violate the security of the Site, including, without limitation, 1. accessing data not intended for you or logging onto a server or an account which you are not authorized to access; 2. attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization; 3. attempting to interfere with service to any other user, host or network, including, without limitation, via means of submitting a virus to the Site, overloading, "flooding," "spamming," "mail bombing" or "crashing;" 4. sending unsolicited email, including promotions and/or advertising of products or services; or 5. forging any header or any part of the header information in any email or newsgroup posting. Violations of system or network security may result in civil or criminal liability ShadeApart is entitled to investigate occurrences that may involve such violations and may involve, and co-operate with, law enforcement authorities in prosecuting users who are involved in such violations. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of this Site or any activity being conducted on this Site. You agree, further, not to use or attempt to use any engine, software, tool, agent or other device or mechanism (including without limitation browsers, spiders, robots, avatars or intelligent agents) to navigate or search this Site other than the search engine and search agents available from ShadeApart on this Site and other than generally available third party web browsers (e.g., Netscape Navigator, Microsoft Explorer). 23. Entire Agreement If any part of these Terms of Use is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed to be superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the Terms of Use shall continue to be in effect. Unless otherwise specified herein, these Terms of Use constitutes the entire agreement between you and ShadeApart with respect to the Site/services and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written. ShadeApart's failure to act with respect to a breach by you or others does not waive its right to act with respect to the breach or subsequent and similar breaches. 24. General You acknowledge and hereby agree to these Terms and Conditions and that it constitute the complete and exclusive agreement between us concerning your use of the Site, and supersede and govern all prior proposals, agreements, or other communications. We reserve the right, in our sole discretion, to change/ alter/ modify these Terms and Conditions at any time by posting the changes on the Site. Any changes are effective immediately upon posting to the Site. Your continued use of the Site thereafter constitutes your agreement to all such changed Terms and Conditions. We may, with or without prior notice, terminate any of the rights granted by these Terms and Conditions. You shall comply immediately with any termination or other notice, including, as applicable, by ceasing all use of the Site. Nothing contained in these Terms and Conditions shall be construed as creating any agency, partnership, affiliation, joint venture or other form of joint enterprise between us. Our failure to require your performance of any provision hereof shall not affect our full right to require such performance at any time thereafter, nor shall our waiver of a breach of any provision hereof be taken or held to be a waiver of the provision itself. In the event that any provision of these Terms and Conditions shall be unenforceable or invalid under any applicable law or be so held by any applicable arbitral award or court decision, such unenforceability or invalidity shall not render these Terms and Conditions unenforceable or invalid as a whole but these Terms and Conditions shall be modified, to the extent possible, by the adjudicating entity to most fully reflect the original intent of the parties as reflected in the original provision. The headings in the Terms and Conditions are for convenience only and shall not be used in its interpretation. If you have any questions regarding these Terms and Conditions, please email us at support@ShadeApart.com 25. Contact Information: Customer Service Desk E-mail id: support@ShadeApart.com Phone: 0124-4224916 Contact Days: Monday to Friday (11:30 a.m. to 7 p.m.) UPDATED: 05TH FEBRUARY 2025 Shipping Policy How does the delivery process work? Once our system processes your order, your products are inspected thoroughly to ensure they are in a perfect condition. After they pass through the final round of quality check, they are packed and handed over to our trusted delivery partner. Our delivery partners then bring the package to you at the earliest possiblity. In case, they are unable to reach your provided address or at a suitable time, they will contact you to resolve the issue. How are items packaged? We package our products in boxes, which are covered in a plastic layer. Each individual product is packaged in bubble wrap while fragile items like bottles are safely secured with additional bubble wrap. We pride ourselves on the quality of our packaging. What is the range of locations to which ShadeApart ships their products? ShadeApart ships throughout India! My order has been shipped. Now how can I track it? After placing your order, you will receive a confirmation message on your registered email and phone number. As we prepare and ship your order within 24 hours of the confirmation, you can then check the status of your package through the 'Track' button on the 'My Orders' section. You can also choose to receive your order updates on WhatsApp. What is the estimated delivery time? We usually dispatch most orders within 1-4 business days (excluding Sundays and public holidays) Though, we keep 95% of our catalogue in our inventory, certain products need to be sourced directly from the brand itself so that we can live up to our promise of providing fresh, non-expired products. While we are trying our best to avoid this situation, these products might delay your order. However, in case of international orders, product delivery may get delayed due to reasons attributable to logistics, public holidays, etc. If you are ordering our products from a Mega Sale event, dispatches may be a bit delayed due to increased volumes. We will target to dispatch all orders within 5 days of order date. Are there any shipping charges applicable on my order? We have standard shipping charges for most addresses. India shipping charges - A flat Rs.70 charge is applied to all orders below Rs.299, while there is free shipping for all orders above Rs.299. International shipping charges-A flat rate of all Rs.500 will be charged for all orders below Rs.5000, while there is free shipping for all orders above Rs.5000. We are currently not accepting Cash On Delivery orders Does ShadeApart ship outside India? At present ShadeApart ships only within India. However, we are working on starting international delivery to many other countries, so stay tuned! Cancellation and Return Policy Cancellation before shipment (Only valid on orders placed & delivery in India): If the order of the item(s) that you want to cancel has not been shipped yet, you can raise your cancellation request via the following routes : Returns & Exchanges All Shade Apart products are handcrafted by expert karigars and undergo rigorous quality checks before being dispatched. As each product is unique ~ it may vary slightly from the pictures. Returns and Exchanges will only be accepted if: Order was damaged in transit. Order was Incorrect. If the above exists then you may return the order exactly as you received it, with original packaging. It should be unworn and the barcode attached with the product should be intact. Once we receive the product back, we will perform a quality check, and if it passes the said check we will replace the same product with a new one. In case the product goes out of stock we will refund the amount via Store Credit. The Store Credit is valid for 3 Months from date of issuance. NOTIFY If you wish to make a return or exchange you need to notify us within 48 hours of receiving the order. You can go on the link and submit your return/exchange request by filling the form. APPROVAL Once we receive the request, it is the discretion of our QC Team whether the product is approved for return. REVERSE PICK-UP Once the product is approved for return, we will arrange for a pick-up. In case of Exchange of a product due to size issues in rings and bangles, extra Rs. 250 will be levied as shipping charge (pick up and drop). DISPATCH Once we receive the damaged/incorrect product, we will dispatch the fresh/correct product. *We are not responsible for any damaged packages or packages lost in transit. We are not liable for any returns that we were not notified of. THE FOLLOWING DOES NOT QUALIFY FOR REFUNDS: • Package lost in shipment • Package refused by recipient • Products that have been returned in a used or damaged condition • Products returned due to size issues (Please check the size guides carefully before making a purchase) • Incorrect delivery address. • If the jewellery is not faulty or damaged in any way. • Minor variations in colour & design of the jewellery • After more than 3 failed delivery attempts by our courier agent. • Products that have been returned where the barcode attached is either missing or damaged. GUARANTEE All products sold by ShadeApart are guaranteed authentic. How will I get refunded for the cancelled orders and how long will this process take? In case of cancellation before shipment, we process the refund within 24-48 business hours after receiving the cancellation request. In case of cancellation once the shipment has already been dispatched or if it is being returned, we process the refund once the products have been received and verified at our warehouse. For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 24-48 business hours of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account. For cash on delivery transactions, we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 24-48 business hours of us receiving the products back and your bank details on email. It will take an additional 2-3 business days for the amount to reflect in your account. In addition, we also provide a hassle-free option to refund your amount directly to your ShadeApart Wallet , which can be used during future purchases. What if I used discount vouchers or loyalty points during time of payment and I have to cancel my order? Discount vouchers are intended for one-time use only and shall be treated as used even if you cancel the order. If you had redeemed loyalty points for an order, the same will be credited back to your account in the case of a cancellation. Returns, Replacements and Refunds How do I return an item purchased on ShadeApart? Indian Orders: ShadeApart offers its customers an ’Easy return policy’, wherein you can raise a return/exchange request of a product within 15 days of its delivery. We also accept partial returns wherein you can raise a return request for one or all products in your order. Step 1: Follow one of the following steps: a. Via My Orders section Click on 'Orders'. Go to Order and select 'Have a Concern'. Proceed with reason for return. b. Via Help Center Click on 'Have a Concern'>Click on 'Submit a Request' > Provide us with your order ID details and your request to return/replace/refund your order. Kindly share an image of the product and the invoice for our reference c. Via Email Share an email to our Customer support team at support@ShadeApart.com within 15 business days of receiving the order. Step 2: Once your request is received, we will be responsible to pick the item from you. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and bar-codes intact. Note: If it is a case of replacement, it is subject to the availability of stock. In cases when a replacement may not be available, we will refund you the full amount. International Orders: Products can only be eligible for returns if the products received by the customer are deemed to have been received in a damaged / defective state or are expired or an incorrect product has been delivered. Such products can only be returned in their original packaging, in an unused and sealed condition. [Opened or used products will not be accepted as returns.] If a return is accepted, ShadeApart will replace or refund the invoiced rupee value for, the damaged / defective / expired / wrong product. In either case, the additional customs amount paid by the customer to receive the product will be reimbursed to the customer in the form of a refund coupon, that can be applied to the customer’s next order with ShadeApart, subject to the customer providing a copy of the customs receipt. Note: If it is a case of replacement, it is subject to the availability of stock. In cases when a replacement may not be available, we will refund you the full amount. Kindly refer to the next question for exclusions to refunds. Which are the items that cannot be returned/exchanged? Returns will not be accepted under the following conditions: Product is damaged due to misuse/overuse Returned without original packaging including, price tags, labels, original packing, freebies and other accessories or if original packaging is damaged Serial Number is tampered with. Defective products that are not covered under Seller/Manufacturer’s warranty Product is used or altered If request is initiated after 15 business days of order delivery Free product provided by brand Categories not eligible for Return: Customized Products (eg: lipsticks, compacts, mascaras, etc) cannot be returned since they are available during select promotions and ordered on demand Personal care appliances cannot be returned due to hygiene issues Please note: For certain marketing campaigns or mega sale periods, special return/exchange/refund rules may apply. Information regarding this is visible on the promotion banner. For any clarification, please feel free to contact our customer care. I have received a damaged or defective item/wrong product in my order, how should I proceed? Our shipments go through rigorous quality check processes before they leave our warehouse. However in the rare case that your product is damaged during shipment or transit, you can request for a replacement or cancellation and refund. If you have received an item in a damaged/defective condition or have been sent a wrong product, you can follow a few simple steps to initiate your return/refund within 15 days of receiving the order: Step 1: Follow one of the following steps: a. Via My Orders section Click on 'Orders'. Go to Order and select 'Have a Concern'. Proceed with reason for return. b. Via Help Center Click on 'Have a Concern'>Click on 'Submit a Request' > Provide us with your order ID details and your request to return/replace/refund your order. Kindly share an image of the product and the invoice for our reference c. Via Email Share an email to our Customer support team at support@ShadeApart.com within 15 business days of receiving the order. Step 2: Once your request is received, we will be responsible to pick the item from you. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and bar-codes intact. Note: If it is a case of replacement, it is subject to the availability of stock. In cases when a replacement may not be available, we will refund you the full amount. Do I have to return the free gift when I return a product? Yes. The free gift is included as a part of the item order and needs to be returned along with the originally delivered product. Can I return part of my order? Yes. A return can be created at item level and if you have ordered multiple items, you can initiate a return/replacement/refund for any individual item. However, any product being returned needs to be returned in full including all components as well as any complimentary gifts or products which came along with it. How will I get refunded for the returned orders and how long will this process take? In case of a return/replacement/refund, we process the refund once the products have been received and verified at our warehouse. For payments done through credit/debit cards or net banking ,the refund will be processed to the same account from which the payment was made within 24-48 business hours of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account. For cash on delivery transactions ,we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 24-48 business hours of us receiving the products back and your bank details on email. It will take an additional 2-3 business days for the amount to reflect in your account. In addition, we also provide the hassle-free option of refund through ShadeApart coupons, which can be used during future purchases. UPDATED: 05TH JANUARY 2022 Privacy Policy This Privacy Policy outlines ShadeApart E-Retail Private Limited ’s approach to Data Protection and Privacy to fulfil its obligations under the applicable laws and regulations . This Privacy Policy applies to your Personal Data which is processed by us, whether in physical or electronic mode. While you may be able to browse the platform (Website and App collectively referred to as “Platform”) from countries outside of India, however please note we do not offer any product/service under this Platform outside India. By visiting the platform or providing your information, you expressly agree to be bound by this Privacy Policy and agree to be governed by the laws of India including but not limited to the laws applicable to data protection and privacy. If you do not agree please do not use or access our Platform. In this Privacy Policy, the expressions ‘Personal Data’, ‘Data Subject’, ‘Controller’, ‘Processor’ and ‘Processing’ shall have the meanings given to them in the applicable privacy laws . We are committed to treating data privacy seriously. It is important that you know exactly what we do with your Personal Data. Throughout this document, “we”, “us”, “our”, “ours” refer to ShadeApart E-RETAIL PRIVATE LIMITED . Wherever we have said ‘you’ or ‘your’, this means YOU Who We Are ShadeApart E-RETAIL PRIVATE LIMITED is a company incorporated and registered under the provisions of the Companies Act, 2013 and having its registered office at 104, Vasan Udyog Bhavan, Sun Mill Compound, Lower Parel, Mumbai 400 013. ShadeApart E-Retail Private Limited is engaged in the business of facilitating selling, marketing and retailing cosmetic and beauty products (“Business”) through the e-commerce websites and mobile applications (“App”) both developed and owned by ShadeApart E-Retail Private Limited and/or its parent company, and/or its affiliates (Website and App collectively referred to as “Platform”) or offline stores / events to conduct its Business. Roles We Play We play the role of a Data Controller when we collect and process Personal Data about you. We play the role of a Data Processor when we collect and process Personal Data on behalf of another Data Controller Our Commitment We commit to protecting your privacy and hence our Personal Data handling practices are continually reviewed to ensure compliance with the applicable Privacy laws and regulations Personal Information Gathered By ShadeApart The information we learn and gather from you, personal or otherwise, is used to register you, verify your identity to permit you to use the app, undertake transactions (including to facilitate and process payments), communicate with you,convey any promotional offers, services or updates associated with ShadeApart, and generally maintain your accounts with us. We also use this information to customize your experience and improve ShadeApart. Information You Give Us: We receive and store any information you provide while using ShadeApart, or give us in any other way. You can choose not to provide certain information, but then you might not be able to use ShadeApart. We use the information that you provide for such purposes as opening your account, processing your transactions, responding to your requests, and communicating with you Information We Collect About You: We receive and store certain types of information whenever you interact with us. For example, like many websites, we use "cookies," and we obtain certain types of information when your web browser accesses our Services. We may also receive/store information about your location and your mobile device, including a unique identifier for your device. We may use this information for internal analysis and to provide you with location-based services, such as advertising, search results, and other personalized content. Information From Other Sources: We might receive information about you from other sources, such as updated delivery and address information from our carriers, which we use to correct our records and deliver your next purchase more easily. Categories of Personal Data Categories of Personal Data collected and processed by us are as follows; Demographic & Identity data Contact details such as Name, email address, contact number, shipping address, country, date of birth, profile picture Open data and public records such as information about YOU that is openly available on the internet Details such as Transaction amount, Bank Name, Card Type, Card number. Online Identifiers and other Technical Data Location details such as data we get about your location, IP address, logs, or from where you connect a computer to the internet Technical details such as device information, location and network carrier when you use our mobile applications Communications details such as the Metadata and other Personal Data we get from communications done through e-mails, SMS, instant messages and calls Usage data details such as data about how you use our website or web-based properties, pages viewed, etc. Consent By using the Website and/ or by providing your information, you consent to the collection and use of the information you disclose on the Website in accordance with this Privacy Policy, including but not limited to your consent for sharing your information as per this privacy policy. Purposes of Gathering Your Personal Data We use your personal information to operate, provide, develop, and improve the products and services. These purposes include: Purchase and Delivery of Products and Services We use your personal information to take and handle orders, deliver products and services, process payments, and communicate with you about orders, products and services, and promotional offers. PROVIDE, TROUBLESHOOT, AND IMPROVE ShadeApart We use your personal information to provide functionality, analyze performance, fix errors, and improve the usability and effectiveness of the ShadeApart. Recommendations and Personalization We use your personal information to recommend features, products, and services that might be of interest to you, identify your preferences, and personalize your experience with ShadeApart. Communicate With You We use your personal information to communicate with you in relation to ShadeApart via different channels (e.g., by phone, e-mail, chat). Advertising We use your personal information to display interest-based ads for features, products, and services that might be of interest to you. LAWFUL BASES OF PROCESSING YOUR PERSONAL DATA We are permitted to process your Personal Data in compliance with applicable laws and regulations by relying on one or more of the following lawful bases: You have explicitly agreed to us processing your Personal Data for a specific reason The processing is necessary to perform the agreement we have with you or to take steps to enter into an agreement with you The processing is necessary to be in compliance with our Legal Obligations The processing is necessary for the purposes of a legitimate interest (“Legitimate Interest”) pursued by us, such as to provide services to you, to evaluate, develop or improve our products and services Where the processing is based on your consent, you have a right to withdraw your consent at any time. You may withdraw consent by contacting us. Upon receipt of your written request to withdraw your consent, consequences of withdrawal will be communicated to you and, upon your agreement, your request for withdrawal will be processed. COOKIES AND OTHER TRACKERS USED BY OUR DIGITAL PROPERTIES Cookies are small text files that are placed on your computer by websites that you visit. Similarly, there are other types of trackers used. Likewise, Mobile Apps use requisite permissions and SDKs. These are used to make Websites & Apps work, or work more efficiently, as well as to provide information to the owners of the website/ App. We use cookies, permissions and other trackers in our website, web-based properties and mobile applications that are used to collect and process data about you so we can provide you a better online experience as well as improve our services Below are the categories of cookies used on our website along with a description of what they are used for Strictly Necessary These cookies are needed to run our website, to keep it secure if you are logged on and to obey regulations that apply to us. If you are a customer, they help us know who you are so that you can log on and manage your accounts. They also help us keep your details safe and private. Functional These cookies are used for remembering things like: Your user ID on the log on page Your region or country Your preferred language Accessibility options like large font or high contrast pages Performance These cookies tell us how you and our other customers use our website. We combine all this data together and study it. This helps us to: Improve the performance of our services Improve the products we provide Most web browsers allow some control of most cookies through the browser settings. Please note disabling the ‘Strictly Necessary’ cookies may cause certain parts of our website to remain inaccessible to you. We use other tracking mechanisms in addition to the above Pixel Tags Log Files Clickstream analytics Do Not Track Some web browsers have a “Do Not Track” feature. This feature lets you tell websites you visit that you do not want to have your online activity tracked. These features are not yet uniform across browsers. Our sites are not currently set up to respond to those signals. Personal Data Disclosure ShadeApart app contains third party SDKs that collect personally identifiable information (PII). They use this information to better target users or provide elements of our products & services on behalf of us.These third party sites have separate and independent privacy policies. ShadeApart Uses Three Types of SDKS: SDKs Analytics Payment Login Links to the Privacy Policies of the third-party service providers used by our application are given below: Firebase Crashlytics Facebook Google Appsflyer Gamooga Razorpay PayU Clevertap Cashfree Paytm Axis Bank Ola Money BillDesk Kapture CRM Exotel Elision Verloop Netcore Daffodil Software Ltd. Gupshup Whatsapp Mandrill Vinculum(eRetail) Adobe Microsoft Clarity Slang Labs Qwikcilver We have appropriate contracts in place with our third-party partners. This means that they cannot do anything with your Personal Data which is outside of the scope permitted by us. They hold it securely and retain it only for the period specified in our contracts with them. We might also disclose your Personal Data to appropriate authorities if we believe that it is reasonably necessary to comply with a law, regulation, legal process, to protect the safety of any person, to address fraud, security, or technical issues, or to protect our rights or the rights of those who use our products & services. Reasons for disclosing your Personal Data to other parties: We may disclose your Personal Data to others where it is lawful to do so including where we or they: need to provide you with products or services where you have initiated a payment have a legal obligation to do so, e.g. to assist with detecting and preventing fraud, have requirement in connection with regulatory reporting, litigation or asserting or defending legal rights and interests have a legitimate business reason for doing so want to send you information and promotional material regarding our products and services, have asked you for your consent to share it, and you’ve agreed Improve your online experience for using our product. To whom your Personal Data may be disclosed: We may disclose your Personal Data for the above purposes to other parties including: Other group companies and any subcontractors, agents or service providers who work for us or provide services to us or group companies (including their employees, sub-contractors, service providers, directors and officers) Law Enforcement Authorities, Government Authorities, courts, dispute resolution bodies, our regulators, auditors and any party appointed or requested by our regulators to carry out investigations or audits of our activities Statutory and regulatory bodies and authorities (including the government) investigating agencies and entities or persons, to whom or before whom it is mandatory to disclose the Personal Data as per the applicable law, courts, judicial and quasi-judicial authorities and tribunals, arbitrators and arbitration tribunals Overseas regulators Anybody else that we’ve been instructed to share your Personal Data with by you Cross-Border Data Transfer Personal Data we hold about you may be transferred to other countries outside your residential country for any of the purposes described in this Privacy Policy. You understand and accept that these countries may have differing (and potentially less stringent) laws relating to the degree of confidentiality afforded to the information it holds and that such information can become subject to the laws and disclosure requirements of such countries, including disclosure to governmental bodies, regulatory agencies and private persons, as a result of applicable governmental or regulatory inquiry, court order or other similar process. In addition, a number of countries have agreements with other countries providing for exchange of information for law enforcement, tax and other purposes. If we transfer your Personal Data to third parties for purposes stated in this Privacy Policy, we will use best endeavors to put in place appropriate controls and safeguards to ensure that your Personal Data is kept accurate, adequately protected, and processed only for specified and reasonable purposes in a manner that is fair, transparent and has a lawful basis, and is stored for no longer than is absolutely necessary. Data Security We are committed to protecting your Personal Data in our custody. We take reasonable steps to ensure appropriate physical, technical and managerial safeguards are in place to protect your Personal Data from unauthorized access, alteration, transmission and deletion. We work to protect the security of your personal information during transmission by using encryption protocols. We use multi-layered controls to help protect our infrastructure, constantly monitoring and improving our applications, systems, and processes to meet the growing demands and challenges of security.We ensure that the third parties who provide services to us under appropriate contracts, take appropriate security measures to protect your Personal Data in line with our policies. Retention and Diposal of Data We keep the Personal Data we collect about you on our systems or with third parties for as long as it is required for the purposes set out in this Privacy Policy and for legal or regulatory reasons. We will only use your Personal Data for those purposes and will make sure that your Privacy is protected. We shall take reasonable steps to delete or permanently de-identify Personal Data that is no longer needed. Links to Other Websites Our website may contain links to websites of other organisations. This privacy policy does not cover how that organisation processes Personal Data. We encourage you to read the privacy policies on the other websites you visit. Children’s Privacy Our website is directed to be used by adults only. If you are not an adult, while you may look at our site, you should not make a purchase, register, or submit Personal Data to us. We or our associates /affiliates do not knowingly collect information from minors. Your Rights As A Customer We understand that when you interact with ShadeApart, you have rights over your Personal Data. These rights involve providing reasonable steps to allow you to access your personal data, correct any errors among others. In the event that you are not satisfied with our response or have unresolved concerns, you can get in touch with us to resolve the issue by means of privacy@ShadeApart.com. CUSTOMER GRIEVANCE REDRESSAL POLICY 1.Background Customer satisfaction is one of the key focus area and integral part of ShadeApart’s founding principles and business policies. We strongly believe that customer satisfaction is the most important factor in the growth and development of our business and hence, at ShadeApart we have adopted customer centricity as a priority in developing our business processes. This Customer Grievance Redressal Policy summarises and outlines the framework for addressing customer grievances. 2.Objective The objective of this Grievance Policy is to provide a framework: a. to ensure provision of timely and effective resolution of issues raised by customers. b. to keep customers informed about the manner in which they can reach out to us to resolve their queries and grievances. 3.Principles governing the Grievance policy Policy on grievance redressal is governed by the following principles: Customer shall be treated fairly at all times. Issues raised by customers are always attended with courtesy and in time. Customers are provided with effective and satisfactory resolution within reasonable time period. Customers are fully informed of avenues to escalate their issues/ grievances if they are not fully satisfied with the response to their complaints. 4.Customer Support Any customer can reach out to our Customer Support team/ representative through telephonic or electronic mode in the following manner. (You may also access this information at https://support.ShadeApart.com/): Email customer service at For all local customers: support@ShadeApart.com For international customers: internationalsupport@ShadeApart.com Call at Customer Service Desk Phone: 1800-267-4444 (Mon to Sat, 8AM to 10PM and Sun, 10AM to 7 PM) Lodge a ticket with the Customer Service Team The customer may. Choose to lodge a complaint at https://support.ShadeApart.com/submit-request.php. A ticket number shall be provided on customer’s registered email address for each complaint lodged through which the consumer can track the status of the complaint. On response/follow up calls or emails, The Customer Service representative may ask for the ticket number from the customer for verification purpose. Chat with our Customer Service Team On ShadeApart App and Desktop (Mon to Sat, 8AM to 10PM and Sun, 10AM to 7 PM) Specific complaint numbers will be given to the complaints lodged by the customers to help them track the status of their complaints. Customers will be offered a customer support facility during the business hours (Mon to Sat, 8AM to 10PM and Sun, 10AM to 6 PM) 5.Grievance Officer Given below are the contact details, name and designation of the Grievance Officer of ShadeApart. This information is provided in accordance with applicable provisions of the Information Technology Act 2000 and rules made there under and the Consumer Protection (E-Commerce) Rules, 2020: Name: Mr. Nigel Burkman Designation: Associate Manager - Customer Service Address: ShadeApart E-Retail Private. Ltd. 104, Vasan Udgoy Bhavan, Sun Mill Compound, Senapati Bapat Marg, Lower Parel, Mumbai 400013. Email Id: grievanceofficercs@ShadeApart.com Phone: 1800 267 4444 Time: Mon to Sat ( 8am to 10pm ) 6.Need to Know: ShadeApart DOES NOT solicit confidential details like your OTP/CVV/PIN/Card Number/ Bank account details through any means. ShadeApart never call users/customers with offers, discounts on products and offering free gifts. Scamsters/fraudsters attempt various techniques such as ‘phishing’, to contact, influence and defraud consumers. ShadeApart regularly cautions its customers against sharing any personal or payment sensitive information with unknown persons as such sharing leads to unauthorized use and/or fraud and consequent financial loss. ShadeApart shall not be liable for any loss, damage, expense incurred by a customer where the customer has shared personal and/or payment sensitive information with scamsters/fraudsters. We also request and encourage our customers to report such attempts or incidents to our Grievance officer (or Customer care) to enable us to investigate and explore legal recourse. ShadeApart reserves the right to divert the e-mails to support@ShadeApart.com in event customers have directly written to grievanceofficercs@ShadeApart.com without exhausting the Grievance Redressal communication Procedure mentioned above ShadeApart relies on payment partners and banks. In certain cases involving payment/refund issues, we might see a delay as that is beyond our control once we pass the investigation to them however, we try our best not to exceed timelines stated in this policy CONTACT US For any further queries and complaints related to privacy under applicable laws and regulations, you could reach us at: Contact Email Address: support@ShadeApart.com IN ACCORDANCE WITH INFORMATION TECHNOLOGY ACT 2000 AND RULES MADE THERE UNDER, THE NAME AND CONTACT DETAILS OF THE GRIEVANCE OFFICER ARE PROVIDED BELOW GRIEVANCE/ NODAL OFFICER - CUSTOMER SERVICES Name : Mr. Nigel Burkman Email : grievanceofficercs@ShadeApart.com NOTIFICATION OF CHANGES We keep our Privacy Policy under regular review to make sure it is up to date and accurate. Any changes we may make to this Privacy Policy in the future will be posted on this page. We recommend that you re-visit this page regularly to check for any updates.

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